Refund policy

Return & Refund Policy

Overview

At PURELIA®, customer satisfaction is extremely important to us. If you are not completely satisfied with your purchase, we are here to help.

Please read our Return & Refund Policy carefully before requesting a return or refund.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused or in acceptable condition
  • The item must be returned in its original packaging whenever possible
  • Proof of purchase or order confirmation may be required

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Final sale items
  • Gift cards
  • Personalized or customized products
  • Items damaged through misuse or improper handling

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible through our Contact Us page.

To help us resolve the issue quickly, please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

Refund Process

Once your return request is reviewed and approved, your refund will be processed to the original payment method.

Please allow:

  • Approximately 1 business day for refund processing
  • Additional time depending on your bank or payment provider

Refund timing may vary based on your financial institution.

Shipping Costs

Original shipping fees are generally non-refundable unless:

  • The item arrived damaged
  • The wrong item was received
  • The return is due to our error

Customers may be responsible for return shipping costs unless otherwise stated.

Order Cancellations

Orders may only be canceled before they are processed or shipped.

If your order has already entered fulfillment or shipping preparation, cancellation may no longer be possible.

Lost or Delayed Packages

While most orders arrive within the estimated timeframe, delays caused by carriers, customs, weather conditions, or other external factors may occasionally occur.

If your package appears significantly delayed, please contact us and we will gladly assist you.

Contact Us

For any return or refund questions, please visit our Contact Us page and send us a message using the contact form.